CMA and MyMind agreed on cooperation in the direction of automation of textual support for the banking sector using AI and machine learning technology.
Automation of textual support is an urgent problem faced by majority of the large banks as the contact center costs grow every year. The company MyMind (www.mymind.ai) has established itself as one of the leaders in this field. Experience and knowledge of MyMind specialists will allow to expand the range of complex services offered for current CMA clients.
MyMind product is integrated with a system of processing users’ requests (tickets) and offers relevant actions according to a user’s content of the request. The system assists contact center operators to serve customers more efficiently by offering them relevant answers. Due to the technology adoption, the problems’ solution time can be significantly shortened and the speed of a response to a client’s request can be increased.